If you have subscribed to other So Extra mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.įor Service support or assistance, text HELP to SoExtra or email may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. No further messages will be sent to your mobile device, unless initiated by you. You'll receive a one-time opt-out confirmation text message. Text the single keyword command STOP to SoExtra or click the unsubscribe link (where available) in any text message to cancel. You may opt-out of the Service at any time. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. Check your mobile plan and contact your wireless provider for details. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Your participation in this program is completely voluntary. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with So Extra. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Text messages may be sent using an automatic telephone dialing system or other technology. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.īy consenting to So Extra’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of So Extra through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. We may modify or cancel the Service or any of its features without notice. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). The So Extra mobile message service (the "Service") is operated by So Extra (“So Extra”, “we”, or “us”). Once your refund has been made we will be sure to let you know! For example PayPal may be instant however card payments can take 3/5 days to issue the refund from the date we process. Depending on how you paid can impact the refund process. Refunds can take up to 10 days from the date we receive your return however we aim to process sooner where we applicable.Īll refunds will be returned to the original payment method used at checkout. Our returns address can be found on the back of your parcel.Īs soon as we receive your return we will double check your order over before starting the refund process. The parcel will remain your responsibility until received and signed by us. We advise for a ll returns to be sent back using a tracked/signed for service. The parcel remains your responsibility until we have the parcel in hand. Sadly we are unable to offer free returns service. Need to return your order? We're almost certain you will love your newbies however no drama if not! Please ensure your parcel is returned within 14 days from your parcels delivery date with your name or order number inside. So Extra protects all rights to reject any items if we redeem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund. You are solely reliable on ensuring all product information has been agreed with before purchase. Bear in mind during our busy periods this time frame may be extended.Ī mutual agreement is formed once order has been placed. We advise you read all item descriptions thoroughly before purchasing ie TURNAROUND TIMES ETC. This is your responsibility to understand these terms before purchasing. We're sorry to say once your order has been placed with these items we are unable to cancel. Our handmade and pre order/fur items are STRICTLY exchange only. These include swimwear/jewellery and will be stated on each item. Some items are sadly EXEMPT from return for refund due to health and hygiene reasons. Strictly no signs of wear, fake tan/makeup etc. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re saleable state.
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